Manufacturer: Canon
Model: MP360
Typical Price: Check Google (right) for an up-to-date price
Ink units: BCI-24 Black and BCI-24 Colour
Typical Ink Price: Check Google (right) for an up-to-date price

If you are having problems with an older (> 18 months) printer, you may want to check the prices of newer printers (use Google on the right) before you think about paying for repairs.

Make sure you check the price of ink before you buy a printer - often when a printer is very cheap, the price of ink is high and you may end up paying more in the long run. Choose a printer from the left-hand menu ("Find a Printer") and the "Printer Profile" (above) will show you the ink cartridges / toner it uses - then search for this ink in Google on the right to get an up-to-date idea of how much it costs. This could save you a lot of money in the long-run.

Solutions suggested on this site are for informational purposes only; we accept no responsibility for any damage caused to your printer as a result of following the advice shown here.

Problem list for the Canon MP360

(Click on a problem to see it)

- Display is showing "Waste Ink Tank Full"

- Prints are coming out too dark

- Very low print quality

- Genuine original Canon vs Compatible & Refill Cartridges - which should I use?

- Printer would do text now or very faint yet the photos come out well with plenty black on them

- how do you open this printer?? I have problems with paper feed and cannot seems to be able to sort it out, I would like to open this machine and see if there is something that blocks paper feed

- check printer press set key

- printer doesn't print black

- display shows 366 wrong cartridge fitted

- How do you resolve a paper jam in the Canon MP360?

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Solution list for the Canon MP360

Problem: Display is showing "Waste Ink Tank Full"

Solution: You need to drain the waste ink tank and reset the counter. You will need to either (a) take your printer to a repair shop to do this, or (b) drain the ink tank yourself. Details of how to do this can be found here.
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Problem: Prints are coming out too dark

Solution: This is a common issue that is largely down to personal taste. The only real way to improve (i.e. lighten) your prints is to first lighten them using a piece of photo editing software. A good choice would be Adobe Photoshop elements, but there are free alternatives. Do a google search for "Free Photo Editing Software" (there should be a google search box on this page near the top).
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Problem: Very low print quality

Solution: There are a number of steps you can take to solve this problem (in order of easiest & least expensive first).

1. Make sure you have tried printing a nozzle check and you've carried out all the maintenance tasks that the manual alows (align print head, clean print head etc).
2. Your cartridge may be faulty. Ink cartridges that use non-genuine ink are of variable quality and you use them at your own risk. Even genuine cartridges can expire if used after the expiry date. Bad ink can clog your nozzle. It may be that you have a dried-out ink cartridge - try another one if you have one handy.
3. The print head may need cleaning. There are Canon print head cleaning kits available (use Google top right) or you could try doing this yourself - some people have had success immersing the print head (not the cartridge) in cleaning alcohol, warm water or using compressed air to gently blow through the nozzles.
4. Buy a new print head. Check the prices before you do this as (a) you may be throwing good money after bad, and (b) the price of a new printer may be the same as a new print head. Again, use Google (top right of this page) to search for these if you wish.
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Problem: Genuine original Canon vs Compatible & Refill Cartridges - which should I use?

Solution: It really is up to you. There are many people who swear by refills and compatible cartridges, and many others who have had problems with them. In a nutshell:

Dangers: Compatible/refilled cartridges vary in ink quality. Poor quality ink can dry out your print head and cause damage. You can replace your print head, but this can cost as much as a new printer. You will also invalidate your warranty by using non-genuine ink.

Benefits: Canon ink is very expensive and good quality compatible substitutes can severely cut the cost of printing without damaging your printer.

Minimise the risks - you can take the following steps to minimise the risks of damaging your printer (it's a good idea to follow this advice whether you use genuine cartridges or not):

- Try not to let your cartridges run dry - this can clog the print head.
- Always power off the printer using the printer's power switch rather than simply unplugging and switching off at the mains. The reason is that some printers keep the ink in a ready (i.e. open) state when they are printing to keep printing time shorter. When you power off the printer, it closes the ink cover, keeping the ink tanks sealed. If you just unplug the unit, it will not cover the print head and leave it exposed. For this reason, you should restart your printer and shut it down again if you experience a power cut while the unit is on.
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Problem: Printer would do text now or very faint yet the photos come out well with plenty black on them

Solution: Sounds like a problem with the black nozzle of your print head. The reason that photos are printed fine is that they use colour ink (i.e. red, yellow and blue all at once) to make black unless the colour is what the computer considers as "absolute black" - on photos it is almost never absolute black.

The solution is to (a) make sure you've tried all of the different cleaning procedures on the black nozzle, then print out a nozzle test (in the printer's maintenance menu). If this doesn't work, you could try cleaning the print head (I heard that a can of compressed air works well), or maybe even check the price of a new print head (google!).

Remember that you should ALWAYS turn your printer off using it's power off button and NEVER just directly at the mains - if you don't let it shut itself down properly it will leave the cap off the ink tanks and dry itself out.

Hope this helps,

Krimbo
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Problem: how do you open this printer?? I have problems with paper feed and cannot seems to be able to sort it out, I would like to open this machine and see if there is something that blocks paper feed

Solution: It is quite a complicated machine to open - there are many plastic clips on the inside of the casing that are very difficult to deal with. If you really want to open up the machine, check http://www.neilslade.com/Papers/inkjetstuff11.html for help (that's what I used when I wanted to drain the waste ink tank). However, given that it's so hard to get into, when I had a phantom paper jam I stuck my hand as far into the paper exit slot as I could and eventually I pulled out a very small, very inky scrap of paper that had torn off.

If you really want to take the printer apart, by all means give it a go. However, having done both I strongly recommend you try to resolve your paper feed problem without taking it to bits!
Alternative Solution: Download the service manual for 390 which is similar to the 360. It is available free from soft-manufaktura.ru/manual/hp/mp390sm.pdf
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Problem: check printer press set key

Solution: check printer press set key
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Problem: printer doesn't print black

Solution: Because the catride was not place in the right place
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Problem: display shows 366 wrong cartridge fitted

Solution: Could be failed print head circuit (change print head £60) or faulty ribbon cable (change cable-cost unknown but won't be cheap). Either way it will not be economical to repair. I'm assuming you already tried several 'good' cartridges to test. Good luck!
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Problem: How do you resolve a paper jam in the Canon MP360?

Solution: Do not pull the jammed paper out forcibly. Remove it by following the steps below: 1. Open the top cover and remove the toner cartridge. 2. Check the paper feed area, the output area, or inside the printer, and then remove the jammed paper. - When removing the jammed paper, make sure not to touch the transfer roller. 3. Reset the toner cartridge, and then close the top cover.
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All problems on this page have been submitted and answered by users. If you have a problem with the Canon MP360, please submit it below and we'll post it here.

Can you help?
If you can solve a currently unsolved problem, please select the problem you can solve from the list below and submit your solution below:

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Solution:

Additional Solution:
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Printer problems and solutions for the Canon MP360

Common problems with the printer Canon MP360